AI can help workers, but not good enough to replace them


Are we living in the AI present or is the artificial intelligence future still years away? Fortune AI editor Jeremy Kahn believes artificial intelligence will be worlds away from where it is now in two to five years, but “it’s still not going to be good enough to do your entire job.”

The author of Mastering AI: A Survival Guide to Our Superpowered Future comments on the use cases of AI programs as more employers adopt large-language learning into theior workflows and companies like Amazon (AMZN) adopt the fourth-generation of Graviton processors:

“What people can do with the technology is really powerful, and it’s a lot more than you can actually gain by just taking people out. Again, the technology is not yet good enough to actually substitute for people, but it is good enough to help people become much more productive.”

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This post was written by Luke Carberry Mogan.

Video Transcript

A new book is offering predictions about A I’s impact over the next decade.

And while big tech is driving the market this year, our next guest is arguing that A I could deepen many already existing inequalities.

Joining us now is the author of mastering A I A survival guide to our super powered future and A I editor at Fortune.

By the way, Jeremy Khan, Jeremy.

Good to have you here.

Oh, thanks for having me.

So we, we’re just talking Jerem about how uh how Aws um making some news is gonna launch his fourth uh Graviton processors processor their in house um uh chip.

What do you make of that Jeremy?

Any, any fast thoughts reactions?

Yeah, I mean, I think Amazon’s been trying to, to make sure it has a chip that’s competitive in the marketplace for a while.

It was caught a bit off guard by the boom and large language model based A I and did not really have a set of chips that was really well designed for that kind of uh that kind of A I.

So they’ve been kind of trying to play catch up and this will help them to some extent to show that they have a chip that’s power in the market that can meet the demand of, of, of customers.

All right, maybe helping them in that big cloud computing fight with, with Microsoft and Google.

Let’s get to your book.

Uh Jeremy, it’s interesting big picture.

Um You’ll hear a lot of folks say that we are in this sort of historic moment, I think, you know, even in videos Jensen Wong talks about, right?

They, they’ll say next industrial revolution has begun.

Um That’s kind of this pivotable paradigm shift, you know, internet mobile now.

A I, you seem to be in that camp.

Yeah, I mean, I think this is a, a very transformative technology, this is a big deal.

Um I think we’re at the beginning of this, this real sort of, yeah, fourth industrial revolution, if you wanna call it that um you know, there’s, this is uh gonna transform a lot of aspects of our lives and our and the way we work and how companies are organized.

Uh I think it’s, it has huge effects.

What about those skeptics though Jeremy?

They’ll say, you know, when you play around with these A I chat bots, it still seems like there needs needs to be some more work to be done, some more fine tuning with, you know, the, the so called hallucinations meaning, you know, they just make up stuff.

Um So there’s skeptics here.

They say, you know, we got a ways to go.

What, what do you say to that?

I think there’s some things that need improving for sure.

Um, you know, we do not have systems right now.

They’re as capable as we’d like them to be.

But I do think within the next, you know, 2 to 5 years it’s gonna, you know, reshape how, why are you so confident Jeremy?

I think, I think if you look at the trajectory of what’s happened with this technology and how much is getting invested in it now and how big a commitment you have from some of the biggest tech companies in the world, this is going to get sorted out to the extent that we can use this technology in a way that’s going to make us productive.

If you look at what they’re already doing for coders, for instance, um you know, that’s one of the the early use cases of a kind of A I co pilot that has really taken off and now you will not find a, a developed software developer out there who does not use one of these systems as a kind of uh co programmer.

And I think it’s gonna be very much the same for, for other knowledge workers too.

Let’s talk about coding is one as you look across, you know, when you’re trying to game this out, what other sectors, what other industries do you think are gonna really be kind of, you know, upended, redefined.

Yeah, I mean, I think, I think coding is obviously one of the first ones.

I think we’re gonna see law accounting, um, impacted in a big way by some of these kind of copilot technologies, marketing, uh, functions already are using a lot of A I to do first drafts.

Um, and to even design whole campaigns, I think we’re gonna see the creative industries impacted whether that’s music or, uh, Hollywood.

Um, and, uh, potentially the publishing industry impact in a big way as well.

That’s a lot of vertical sectors in what does that mean for the labor market?

Yeah.

Well, I think it’s, there’s a lot of fear about mass unemployment and I do not think that’s a, that’s a real risk because I don’t think this will replace, replace all workers at the same time.

Essentially it, yes, a lot of jobs will change but I don’t think everyone’s gonna lose their job at once.

And then part is what you said before.

I don’t think the technology is yet.

And even in the 2 to 5 year time frame, I talked about where I think it’s gonna get a lot better.

It’s still not gonna be good enough to do your entire job.

And so I think if you have a job right now, what you do is gonna change but, you know, it’s not gonna put, you gotta work entirely.

Um, it may though mean that we need a lot fewer young people coming into certain professions because it may be that, you know, pretty good law or banking, for instance, that hired, you know, hundreds of young people and kind of use them as, as a sort of canon fodder out there to, to do basic research tasks, due due diligence, you’re just not gonna need as many people.

How do we, how do we sort of general, you know, how do you create the conditions where the most people possible benefit from the kind of seismic shift you see possibly coming here?

Yeah, I think a lot of it has to do how you frame the technology.

And if, if you start looking at it as an enhancer of productivity, an enhancer of human intelligence instead of looking at it as a replacement for human labor and saying, oh how can we take people out of the equation?

Um I think that will go a long way towards, you know, making sure we reap the benefits of this because actually what people can do with the technology is really powerful and it’s a lot more than you can, you can actually gain by just taking people out.

Again, the technology is not yet good enough to actually substitute for people, but it is good enough to help people become much more productive in your, in your opinion.

What’s the role of regulators here?

Yeah, I think we need regulation.

I think we needed, you know, yesterday essentially.

Um I don’t think we should trust the tech companies to kind of get the business model that’s gonna align our interest with their interest.

I trust the regulators though.

You think?

I mean, because that’s the question, some people, I think the experience, the tech chops to get it.

Right.

Um I think we need to make sure we have regulators that have that experience and we’re gonna have to try them up and they may have to hire, you know, I know people worry about regulatory capture, but I do think we’re gonna have to hire people probably out of the tech sector.

Um, you know, and they’ll have to go work for the regulator for a while.

We do that in other areas though too.

Um And I think, you know, it’s true right now in government, there’s not that much expertise in this area, but I think we’re gonna have to build that capacity very quickly.

You think A I is coming from, uh for on air business anchors possible?

It could be, I don’t know if there’s some, there’s some digital avatars out there.

They’re pretty good.

Nobody’s here, Jeremy.

Thank you.

Congrats on them so much.

Thank you.



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